RETURN SHIPPING COSTS:

Return cost for shipping and handling are non-refundable.

CASH REFUNDS:

There are NO cash refunds on credit card purchases.

EXCHANGES:

If an item is exchanged, new shipping and handling fees will be added.

SALES RECEIPTS:

A copy of the sales receipt must accompany all returns. Your return authorization number must accompany all returns.

LOST OR STOLEN RETURNED PACKAGES:

We are not responsible for lost or stolen packages. We recommend that you keep proper Proof of Delivery.

RETURNS TO:

email us enquiries@volcanicearth.co.nz to check on return address

FOR CUSTOMER SERVICE QUESTIONS:

Submit your questions by e-mail enquiries@volcanicearth.co.nz

Thanking you
Volcanic Earth